Planning, organisation, and monitoring in healthcare organisations

A.Y. 2020/2021
Overall hours
Learning objectives
· To acquire the ability to understand the meaning of the programming and control systems of results in the operating processes of healthcare companies both in the public and private / private accredited fields
· To acquire the ability to understand the significance of the programming and control systems and tools with respect to the institutional and managerial purposes of the healthcare company both in the public and private / private accredited fields
· To understand the relationships between programming and control systems and the concepts of effectiveness, efficiency and cost-effectiveness of the healthcare company both in the public and private / private accredited fields
· To acquire criteria through which to read the organizational structures of accredited public, private / private health companies and the policies adopted by public and private / private health institutions accredited in terms of human resources
Expected learning outcomes
Course syllabus and organization

Single session

Given the current health situation, teaching will be carried out entirely at a distance.
Course syllabus
Module 1.
1. Challenges and "future" of the Italian health sector: the implications for the management of healthcare companies and for professionals
2. The complexity of healthcare companies
3. Why does "management does matter" in healthcare? And which one?
4. Professionalism: resource and complication
5. Uniformity and Differences of the Private and Public Healthcare Company
6. Meaning and role of clinical management and engagement in the healthcare company
7. Running the health company: a matter of method
8. Planning as a leadership exercise (abrasive)
9. Strategic change
10. Budgeting and performance management
11. Strategic human resources management and organisation
12. Hospital networks, the hospital and its transformations
13. Primary care and new paradigms of territorial health services: from performance to population health management
14. Epilogue: the key issues to boost the NHS and the Italian health sector

Module 2:
1. The resources allocated: Structure characteristics and accreditation requirements; Process management: health,
operators, budget and quality; Calculation of requirements;
2. The contract rules: CCNL - rights and obligations; Company supplementary contracts; The management of requests
(holidays, permits, 104, expectations, recovery hours, compulsory and optional approach ); working and working
hours (contract to TP or PT); Hourly dress/undress split recognition; physical fitness: limitations / requirements
from MC
3. Governance of activities: Daily SGQ: procedures, protocols, operating instructions; Activity management tools: work
plans; Staff management tools: absence planning: Integration and digitization; Storage and archiving

Module 3:
4 MACROPROCESSES will be described and analyzed during two days:
Day 1:
· Presentation of SITRA: Allocation within POAS; Mission and Vision
1. Human Resources Management
· reception of newly recruited/transferred staff: Insertion plans; Job description; evaluation and self-evaluation
· Appropriate measures for the protection of personnel following judgment of the competent physician: Training;
Documentation of measures taken
· Evaluation of staff: Updating levels of acquired responsibilities; Annual evaluation of performance
2. budgeting and monitoring health services
· Budget of structure: monitoring of hospital units activities;monitoring of activities and performance quality of territorial services; management of overtime: identification and analysis of structure needs; Criteria for assigning overtime budget; Monitoring of overtime use
· Regional rehabilitation medical documentation: Documentation for access to outpatient rehabilitation treatment; The documentation of territorial rehabilitation activities
Day 2
3. Training activities: mandatory training: evaluation of training needs, training planning and monitoring; Residential training: evaluation of training options; monitoring of training processes
4. Quality management: Quality of care: definition of Clinical Governance and Clinical Risk; Classification of errors; Methods of risk analysis; Local rehabilitation documentation; documentation for outpatient of access to rehabilitation treatments
The classroom didactics includes:
· analysis of POAS: Mission and Vision of the Medical Technical and Prevention Service
· real examples of business contexts and proposed/adopted operating solutions; simulations of possible contexts/scenarios

Module 4:
- Notes on the various definitions of organization and its typical components:
· The representation of Mintzberg
· The Weber pyramid and the health context
· Organisation and strategic management: The GC - definition, objectives and instruments (indication of the latest NSPs-RDPs in health); The DPS - definition and roles in the application of the GC; evidence Based healt Care (EBHC) and departmental models in healthcare; Activity Based Management (ABM) and the set of management indicators
- The three facets of quality;the Plan-Do-Check-Act (PDCA) system; accreditation and quality certification in healthcare; management of internal quality processes: documentation systems; examples from practice
- Measurement and monitoring of management activities; Activity Based Management (ABM) and the set of management indicators
Prerequisites for admission
No prior knowledge required
Teaching methods
The teaching includes 4 modules consisting of frontal classroom lessons, scheduled according to a timetable published on the ARIEL website of the course of study
Teaching Resources
- Slides e altro materiale a cura della docente
- Lega F., Economia e Management Sanitario: Settore, Sistema, Aziende, Protagonisti, EGEA, 2018.
- Pennini A., Barbieri G., Le responsabilità del coordinatore delle professioni sanitarie 2/e, Mc Graw Hill, 2017.
- Calamandrei, Manuale di management per le professioni sanitarie 4/e, Mc Graw Hill, 2015
Assessment methods and Criteria
The assessment of learning outcomes consists of a written test, taking place during specific exam sessions, as per the Rules. The test includes multiple choice and open-ended questions.
No intermediate or early exam sessions are planned.
Teaching materials or notes are not allowed for consultation during testing.
The results are published on the ARIEL website of the course of study.
The Teacher in charge of the teaching provides the final verbalization according to the UNIMI model.
Lessons: 48 hours
Professors: Caligiuri Roberta, Filippini Federico, Lega Federico, Tafuni Giovanni, Trotti Claudio
Weekly - plese write to
Department of Scienze Biomediche per la Salute - Via Pascal 36