Complaints

Dialogue with students is essential for a large institution such as the University of Milan, both to protect their rights and to constantly monitor the processes put in place to ensure the continuous improvement of teaching and dedicated services.

Filing a complaint is one of several ways to get your voice heard by those who have the authority and competence to respond immediately and effectively, and to solve problems.

A report on student complaints is regularly sent to the study programme boards, the Quality Assurance Board and the General Director.

The procedure cannot be used for information on admission tests, enrolment, transfer, tuition fees, scholarships, online services, or any matters related to student careers. For these requests, please use Informastudenti.

How to file a complaint

Complaints must be submitted through an online procedure with separate forms for 4 macro areas of study:

  • The Medical and Health Area
    including the study programme of the Faculty of Medicine and the School of Exercise and Sports Sciences
  • The Humanities and Social Studies Area
    including the Faculties of Law, Political, Economic and Social Sciences, Humanities, and the School of Language Mediation and Intercultural Communication
  • The Science and Technology Area
    including the study programmes of the Faculties of Agricultural and Food Sciences, Pharmacy, and Science and Technology
  • The Veterinary Medicine Area.

If you file a complaint, you will receive an e-mail confirmation with the corresponding ID number after submitting the form online, and a second message within 5 working days, specifying when the investigation will be closed and whether any further checks are required.

Turnaround times may be longer during the periods of suspension of educational activities set out in the academic calendar.