Welcome Desk - Infostudenti

Notice
InformaStudenti, the new University contact center

As of November 2, the Infostudenti platform will be replaced by InformaStudenti, a new online portal for booking appointments and requesting information on all functions and services dedicated to you.

The Infostudenti service will continue to operate until 5 pm on 30 October. If you have saved on the platform any personal contents you may want to keep, please download them by that date.

From 8 am on November 2, a new call center will be available on 0250325032 (for international calls too). It will replace the toll-free number 800 188 128 and the toll number 199 188 128, which will be simultaneously deactivated.

Contact center - Immagine tratta da Pixabay
Contact us online

You can ask for the information you need by writing to the online Infostudenti service.

Access requires authentication: by logging in, you will be recognized by the system and will receive the answers you need in writing. Furthermore, the Infostudenti service allows you to send or receive documents and monitor the status of your request.

To access:

  • if you are not yet registered, use the registration credentials on the UNIMI portal
  • if you are already registered, use the credentials assigned by the University (@studenti.unimi.it)
  • if you have graduated for some time and your credentials are no longer active, use the registration credentials on the UNIMI portal

International students

If you are not resident in Italy or have a foreign qualification, you can contact the Welcome Desk directly by writing to: international.students@unimi.it

 

Dirigente responsabile della Direzione Segreterie Studenti e Diritto allo Studio

Dott.ssa Emanuela Dellavalle

Other ways

To get information and telephone assistance you can contact the University call center.

From any landline, is active the free number 800 188 128

  • From Italy: 
    199 188 128
    Call costs:
    • from any landline in Italy amounts to the cost of a local call
    • from mobile phone it depends on your telephone plan or line manager
  • From abroad:
    0039 056676357
    the cost depends on the telephone company

Timetables
We answer Monday to Friday, from 9am to 5pm.

Toll-free number: 800 188 128 (fixed-line only)

Personal and career data

Please note that, to protect your privacy, information regarding personal and career data is not provided over the phone but only by contacting the online Infostudenti service.

Notice

11 June 2020

Opening of Registrar offices

Registrar offices are open, by appointment only, in remote or in presence with the opening hours and modalities described in the page Student Desks - Locations and opening hours.

Remote appointment: when you book your appointment, please insert your telephone number and your Microsoft Teams account, the offices will contact you on the day and time reserved.

Sedi e orari Segreterie Studenti

For further information on the addresses and timetables of the secretarial offices in the various teaching areas and locations, please see the dedicated section.

The University offers useful materials, printed or downloadable online:

  • Vademecum and Guide to secretarial procedures: to help students with the main administrative procedures related to their university enrolment and career
  • Welcome Desk Guide, in Italian or English, that helps International students to discover how to obtain the documents they need, and use all the services and opportunities offered by the University

See also the introduction to University services and life in the section Your first steps new student

Filing a complaint is one of several ways to get your voice heard by those who have the authority and competence to respond immediately and effectively, and to solve problems.A report on student complaints is regularly sent to the study programme boards, the Quality Assurance Board and the General Director.

Complaints must be submitted through an online procedure with separate forms for 4 macro areas of study.